Cancellations and Refunds

• Reservation changes should be made at least 48 hours prior to departure
• Cancellations should be made by phone, email, or in person.

Cancellations Due to Weather / Minimum Bookings

If adverse weather prevents flying, there will be a full refund. Guests will be offered the option to rebook.

General Cancellations

• Cancellations within 24 hours of operating – full payment will be applied (weather will be taken into consideration).
• Cancellations more than 24 hours in advance of departure will receive a full refund, or no charge.
• There is a strict 100% charge for no-shows.

Refunds

• If one run was possible, but fewer than the runs booked, guests are entitled to a refund of $200 per-person.
• Refunds do not apply to guests who elect to shorten the day due to fitness, lack of ability, or injury.
• If payment was made by credit card the refund will be credited to the same card

Weather Dependency

Ski The Tasman is a weather dependent activity. We reserve the right to cancel if weather is not safe/suitable for the aircraft or skiing.

Guests may transfer to another day, if space, weather, and itineraries allow. Where possible please encourage clients to adopt flexible itineraries.

Alpine Guides reserves the right to change the duration of the ski day around changing weather conditions or other circumstances beyond our control.

Flexibility with Weather

Alpine Guides encourage flexibility with travel/bookings to work around weather. Reservations can be made for one day and carried forward an extra day if space is available.

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